Philip@phildankoski posted the following 10 actions that help when dealing with misbehavior:
1. Breathe.
2. Empathize.
3. Forgive.
4. Connect With Them.
5. Understand Their Story.
6. Communicate.
7. Be Patient, It’s a Process!
8. Suggest Alternatives.
9. Seek Advice.
10. Listen, Listen, Listen.
